1) What are the services offered by The Baby Specialist?

The Baby Specialist provides premium, hospital-grade and everyday-use baby equipment for rent.

2) How do I rent from The Baby Specialist?

The process is simple and hassle-free.

Simply click ‘Rent Now’ on equipment you want,

If you are a new customer,

1. Fill in your details and order information.
2. You will receive an order confirmation message via email.
3.Click on the link to confirm, and wait for our email or call.

If you are an existing customer,

1.Click ‘Rent Now’ under Existing Customer
2.Fill in your details and order information,and wait for our email or call.

Orders from outside of Singapore:

1. We will confirm your order via email.
2. You may pay your reservation fee / rental fee via credit card. For questions regarding the Reservation Fee, please look at 14) Do I have to pay a reservation fee or make an advance payment when reserving items?
3. We need your credit card details as it also serves as a Security Deposit for the items you are about to rent. For questions regarding the Security Deposit, please look at 13) Do I have to pay a security deposit when renting equipment?
4. For security purposes, we will collect your credit card details (16-digit card number, expiry date, cvv number) over the phone. Please see our Data Protection Policy for more information on how we keep your private data secure.
5. Shortly after our phone conversation, you will receive your Invoice and Rental Agreement via email.
6. Please read and sign the Rental Agreement and send the signed copy back to us via email.
7. Upon receiving the signed Rental Agreement, your reservation is confirmed.

Orders from within Singapore:

1. We will confirm your order via phone or email.
2. You may pay your reservation fee via credit card. For questions regarding the Reservation Fee, please look at 14) Do I have to pay a reservation fee or make an advance payment when reserving items?
3. We need your credit card details as it also serves as a Security Deposit for the items you are about to rent. For questions regarding the Security Deposit, please look at 13) Do I have to pay a security deposit when renting equipment?
4. For security purposes, we will collect your credit card details (16-digit card number, expiry date, cvv number) over the phone. Please see our Data Protection Policy for more information on how we keep your private data secure.
5. Upon delivery / self-collection of rental equipment, you may read and sign our Rental Agreement, and pay for the rental by cheque, cash or credit card.

If you have any enquiries during this process, simply contact us by email or phone, and we will be glad to help.

3) What is your Data Protection Policy?

To ensure security of your sensitive information, we only collect your details over phone, instead of email. Your credit card information is kept locked up, and access to it is limited only to the employees who have legitimate need to access the information. Creditcard numbers shown in official documents like the rental agreement will be partially blocked so that no other personnel in the supply chain will have access to this information.  This data will be destroyed 7 days after the end of the rental period.

4) Why is the data destroyed 7 days after the end of the rental period?

The Baby Specialist reserves the right during the 7-day inspection period to inspect rental equipment after it has been collected back from the hirer. The data will be destroyed 7 days after the end of the rental period when the equipment is found to be returned in good condition and when there is no outstanding rental fee unpaid.

5) What are the charges for deliveries?

Upon receiving your order, we will typically contact you within three working days to confirm the delivery date and time.

Unless specified otherwise, our delivery charges are:

Monday – Friday (10am to 4.30pm) : S$40
Monday – Friday (4.30pm to 8.30pm) : S$55
Saturdays & Sundays (10am to 5pm) : S$70

You can also collect and return items yourself if you so wish. For further information on where to collect your rental equipment, please visit our Contact Us page. However, do note that some items will be too big to fit into a normal-sized car. Hence, we advise you to give us a call before you make your way down.

6) Do I need to make an appointment to view your equipment?

We encourage you to call or send us an email prior to your visit, to make your viewing faster and a better experience for you.

With some notice, we will be able to confirm the availability of the item you wish to rent, and arrange for the items to be brought in for you quicker, and without as much waiting time.

Please take note of our Opening Hours.

Prior to your visit, please let us know of the following details:

- Name
- Address
- Postal code
- Email address
- Handphone number
- IC number
- List of items you are interested in renting

7) What are your opening hours?

Our standard opening hours are:

Monday – Friday: 9am to 12.30pm
Saturday: 9am to 12pm

To make your viewing faster and a better experience for you, we encourage you to call us before coming over.

8) How is the 1-month rental period calculated?

The 1-month rental period commences on the day of delivery and ends after 28 days, or 4 weeks.

9) Can I rent items for 9 days for example, instead of a full week, or a full month?

Most of the rental fees indicated on our website are for weekly or monthly rentals. You may also rent items for odd-numbered days. Please contact us by email for the specific rates.

10) Can I extend my rental period?

Depending on whether the item has been reserved by another person after you, we can extend your rental period. Reservation is accepted on a first-come-first-served basis.

In the event that you are extending, we will charge to your credit card the additional rental fee at the beginning of the new rental period.

11) What happens if an item I am looking to rent has been rented out?

You can make a reservation on the equipment for an available date.

12) Must I book items in advance?

Yes you will need to book items in advance in order for us to deliver on time.

Orders scheduled for delivery between Monday to Saturday must be confirmed at least 24 hrs before delivery.

Orders scheduled for delivery on Sunday must be confirmed at least 48 hrs before delivery.

Please note that advance booking happens on a first-come first-served basis.

13) Do I have to pay a Security Deposit when renting equipment?

Instead of a cash deposit, we require you to leave your credit card information (16-digit card number, expiry date and cvv number) as a form of security deposit. Your card will not be charged unless the products rented were found damaged upon return, if the product was not returned on time, or if the product is not returned at all.

14) Do I have to pay a reservation fee or make an advance payment when reserving items?

To make renting fuss-free for our customers, we ask for a credit card number to be included with the reservation for payment. We will charge $30 upon reservation.
Changes to your reservation can be done up to 72 hours prior to delivery. For cancellation penalties please look at 19) What happens if I need to cancel a reservation?

We will send you a final confirmation prior to your arrival.

15) What is the difference between an overdue charge and an extension charge?

An overdue charge is imposed when the item rented was not returned on time, and the company did not receive an extension notice from the customer. Note that the overdue charge is levied on a daily basis and starts the date after the due date noted on the invoice. If an extension notice was received, there would not be any overdue penalties imposed.

16) How do you clean your equipment?

The Baby Specialist cleans and sanitizes all equipment before rental. Cloth and soft equipment are laundered with antibacterial washing liquid anddried  for hygiene.
Hard surfaces are disinfected using a suitable disinfectant such as Dettol Antiseptic, rinsed and dried for hygiene. Parents who rent playpens are required to use both the waterproof pad and to place a sheet on the mattress. Please however, make sure that the equipment is cleaned before they are returned.

17) How much do you charge for damaged products?

Replacement costs will be charged if rental units come back broken or damaged beyond normal wear and tear. Your credit card may be charged additional fees after your rental, should this be the case. You will be notified of this charge and an invoice will be issued for repairs or replacement of parts damaged.

The Baby Specialist’s goal in implementing this policy is not for gain. The charge is solely for the cost of repairing the damage and restoring the equipment to a clean condition fit for future rental. Only when a piece of equipment is absolutely broken beyond repair, or soiled beyond our cleaning capabilities, the retail price of the replacement equipment is charged. Normal wear and tear and small scratches are not chargeable.

Please note that Baby Specialist reserves the right during the 7-day inspection period to inspect rental equipment after it has been collected back from the hirer. During the 7-day inspection period, should the equipment be found damaged, we are entitled to follow up with the hirer after this 7-day inspection period for the cost of damages.

18) Are batteries included in rental equipment?

Equipment is not indicated to come with batteries on their descriptions.

However, The Baby Specialist will oftentimes deliver equipment with batteries in them that are either new or used. We will test the equipment before rental to make sure it is operational. In the event that batteries run out during the rental period, the Baby Specialist is not obligated to replace batteries for the hirer.

19) What happens if I need to cancel a reservation?

If the cancellation is made more than 72 hours from the start of the rental period, there is no cancellation fee levied.

If the cancellation is made less than 72 hrs from commencement date, there will be a flat cancellation fee of SGD 30 charged,
Please let us know at least 72 hours prior to the pre-arranged delivery time, should you wish to cancel your reservation.

If you have any further questions, please email us at info@thebabyspecialist.com.sg. We will make every effort to respond within one business day.